Whitelist Instructions

email whitelist instructions

Since your Email Provider probably uses some type of overzealous filtering; We ask that you add us to your trusted list of senders, contacts or address book. All also known as “Whitelisting.”

If you do not see an email from in your Inbox, my email may have mistakenly been sent to your spam folder.

Please open your spam folder and if you find an email from open it and mark it as “Not spam”

NEXT: Click your provider below to Whitelist ↴

Is your email client or spam filter not listed?

If is being filtered, try adding to your Address Book or Contact List.

If messages continue to be sent to your junk folder, contact your ISP or spam filter application Support and ask how to whitelist.

popular apps

Gmail

At times, Gmail mistakenly sends emails you want, to the Spam folder…

If you do not readily find an email from

Please check your Gmail Spam Folder:

To assure you continue to get emails you’ve asked to receive, Create a Filter.
HERE’S HOW:

  1. Find the email you’re looking for in Gmail Spam folder
  2. Open the Email.
  3. Click the three vertical ‘dots’ button at the top right, to reveal your choices (see below).

4. Click Filter messages like this

  Reply
  Forward
  Filter messages like this  

5. Click the Create filter  button to open your Settings.

From the next menu, check these options:

  Never send it to Spam  
  Always mark it as important  
  Also apply filter to matching conversations  
  Categorize as: Choose Category… 

Under the “Categorize as: Choose Category…”

  1. Click the dropdown icon next to “Choose Category…”
  2. Select Primary in the next options menu.
  Choose Category…  
  Primary
  Social
  Updates
  Forums
  Promotions

3. Click the blue Create filter  button, to save your Settings.

Now you will always see these emails in your Primary Inbox tab!

If the email remains open, mark the email as “Not spam”

  1. If you see an email from : Open the email.
  2. Click the button on the Alert Icon, labeled “Report Not Spam” (see below).
alert icon  Report not spam

 

 

Why is this message in Spam? 
It is similar to messages that were identified as Spam in the past.

Gmail Mobile App

If you are using the Gmail Mobile App on your mobile device, please open the app now and follow along.

Should you not readily see the email you’re looking for, check your Spam Folder.

  1. Open the email and Tap the three vertical “dots” icon (see below).

2. Select “Change labels…”

  Move to  
  Snooze  
  Change labels  
  Mark as not important  

3. Check the box next to Inbox (see below).

Image of Gmail's new label menu

4. Tap OK to save your Settings.

Are you are using Gmail Tabs such as “Promotions”? Open your Promotions tab in Gmail.

  1. Find the email you’re looking for.
  2. Tap the  menu icon located at the top right.
  3. Select Move to from the menu that appears.
  4. Select Primary from the list.

This will help Gmail to know that you always want to see emails like this in your Primary Inbox tab.

Gmail Tabs

If you are using Gmail Tabs such as “Promotions” or “Updates”, open your Promotions tab in Gmail.

  1. Find the email you’re looking for in your Gmail Promotions tab.
  2. Grab and drag the email to the Primary Inbox tab.
  3. After doing so, you will receive an Alert (see below) at the top of your Gmail toolbar.
  4. Click Yes in the black Alert box.
  5. Now, you will always see emails like this in your Primary Inbox tab.


You can also create a filter…

  1. Find the email you’re looking for in your Gmail Promotions tab
  2. Open the email.
  3. Click the three vertical ‘dots’ button at the top right, to reveal your choices (see below).

Click Filter messages like this.

  Reply
  Forward
  Filter messages like this  

4. Click the button Create filter  button to open your Settings.
5. Select Primary in the next options menu (see below).

  Choose Category…  
  Primary
  Social
  Updates
  Forums
  Promotions

6. Click the blue Create filter  button, to save your Settings
7. Now you will always see emails like this in your Primary Inbox tab.

Yahoo Mail

If you do not see an email in your Inbox…

Check your Spam Folder. If the email you’re looking for is there:

  1. Open the email.
  2. Click the Not Spam button in the top toolbar.

To ensure the proper delivery, Create a filter to automatically send emails like this to your Inbox:

  1. Move your mouse over or tap the Gear icon in the top right navigation bar.
  2. Select Settings from the list that drops down.
  3. Choose Filters located on the left side of the page.
  4. Click the Add button on the Filters page.
  5. Create a name such as Whitelist in the Filter name field.
  6. In the From field leave the default contains selected.
  7. Enter our email address in the text box next to Contains.
  8. Choose the destination Folder to which you would like the message delivered. For example: Inbox.
  9. Click or tap Save.
  10. You will see in the next screen: Deliver to Inbox if From contains –
  11. Click or tap Save on this screen.
  12. You will be returned to your Yahoo! Inbox.

iPhone Mail Mobile App

iPhone Mail identifies most junk mail (Spam) sent to your @icloud.com address or aliases, but it can mistakenly move email incorrectly to your Junk Mail folder.

Periodically check the Junk folder for email messages that were marked as “Junk” mistakenly.

To indicate that an email message from isn’t Junk:

  1. Open your Mail App and go to Mailboxes.
  2. Scroll down to the Folders area
  3. Select the Junk folder.
  4. Find the email you’re looking for and use your finger to slide it left to see your Options.
  5. Tap the More button.
  6. Tap the Mark button.
  7. Tap the Mark as Not Junk button.

The message is now moved to your Inbox. Subsequent email messages like this will no longer be marked as Junk.

By default, messages in the Junk Folder are deleted after 30 days, so be sure to check it often to Whitelist relevant emails.

Outlook Mobile App

Outlook’s mobile app now offers a “Focused Inbox” for your important email.

To add to your list of Focused Inbox on the Outlook App, open the Mobile Outlook App on your Android, Microsoft, or Apple device:

  1. Open the email you’re looking for.
  2. Click the dropdown menu on the top right of your Inbox.
  3. On the menu displayed, tap Move to Focused Inbox.
  4. Select the Move this and all future messages button.
  5. Tap Move.
  6. Now all future messages from will appear in your Focused Inbox.

You can also remove unwanted emails from your Focused Inbox by repeating this process in your Focused tab.

Outlook 2003, Outlook 2016, and Outlook Office 365

To ensure you continue to receive important emails in Outlook Office:

Please add to your list of “Safe senders” on Outlook:

  1. Right Click our email in your Inbox email list pane.
  2. On the menu displayed, move your mouse over or tap Junk
  3. Click or tap on Never block sender in the menu that rolls out.
  4. The resulting popup will say: “The sender of the selected message has been added to your Safe Senders List.”
  5. Click OK.

To add sender to address book:

  1. Open the email.
  2. Right Click on the “from” address.
  3. Choose Add to contacts option.

Email Clients

Outlook.com

Previously Hotmail, Live, Windows Live, and MSN.

In the new Outlook.com you must click the Wait it’s safe link if you find emails incorrectly identified as spam.

Entering the email contact in the address book or contacts no longer whitelists the sender.

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things…

OPTION 1:

  1. Check the Junk folder.
  2. If the email you’re looking for is there, open it.
  3. Click the Wait it’s safe link.

Mark Sender as “Wait it’s safe! (see below).

To: you@outlook.com

Microsoft SmartScreen marked this message as Junk and we’ll delete it after ten days.
Wait, it’s safe! | I’m not sure | Let me check

 

OPTION 2:
Manually Add to Safe List

  1. Click the gear icon on the top right.
  2. Select Options in the drop down list.
  3. On the Options page under Preventing junk email click Safe and blocked senders
  4. Click the link Safe senders on the next page.
  5. Enter the email address in the text box.
  6. Click Add to list.
  7. The email you entered will now be added to your list of Safe senders.

Emails added to your Safe senders will not be delivered by mistake to your Junk Folder.

AOL Web Mail

To ensure important emails get delivered to your AOL Inbox, please complete the following two steps…

If you find the email you’re looking for in your Spam Folder:

  1. Right Click the email.
  2. Click “Not Spam” in the resulting list.

Add to your Address Book:

  1. Open the email you’re looking for.
  2. Click the show details link in the From field.
  3. Move your mouse over or tap to show the menu.
  4. Click or tap Add contact in the menu displayed.
  5. Add the contact to the name fields.
  6. Click Add contact.

Next: Please Enable Images (see below).

alert icon   Images blocked | Show images | Don’t block this sender
By default AOL now blocks all images. To change this, follow the steps listed below:
  1. Open the email you’re looking for.
  2. Click Don’t block this sender.
  3. Now you will see our complete emails and they will now be delivered straight to your Inbox!

Comcast

Login to your Xfinity Account and select your Comcast Webmail:

If the email you are looking for is in your Spam Folder:

  1. Open the email.
  2. Click the Spam (not spam) Icon in the top toolbar.

Next, add the Sender to your address book:

  1. Open the email.
  2. Click on the button at the top left of the email.
  3. That will open your Edit Contact screen.
  4. Then click Save and you’re all done!

AT&T

AT&T no longer maintains their own Inbox. Instead you can find your AT&T emails at Att.Yahoo.com.

Please follow the Yahoo instructions for Whitelisting an ATT.net email address.

Click or Tap here, to scroll to the Yahoo instructions…

Mozilla Thunderbird

  1. Open your Thunderbird email client.
  2. If the email you’re looking for appears in your Junk Folder, mark that message as Not Junk.

Next, add the Sender to your Address Book:

  1. Click the Address Book button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click the New Contact button.
  4. Under the Contact tab, copy and paste the “From” address, into the Email Text Box.
  5. Click OK.

security softwares

Norton AntiSpam

This problem may occur if the Sender is accidentally added to the Blocked List.

TO REMOVE THE SENDER FROM THE BLOCKED LIST…

  1. Start your Norton product.
  2. Click Settings.
  3. Depending on your Norton product, do one of the following:

FOR NORTON 360:

    1. In the Settings window, under Detailed Settings, click AntiSpam.
    2. On the Filter tab, next to Blocked List, click Configure.

FOR NORTON INTERNET SECURITY:

    1. In the Settings window, on the Network tab, click Message Protection.
    2. Under AntiSpam, next to Blocked List, click Configure.
    3. In the Blocked List window, select the item that you want to remove, and then click Remove.
    4. Click Apply, and then click OK.
    5. If you do not find the Sender in the Blocked List, go to the set of instructions below.

TO ADD SENDER TO THE ALLOWED LIST:

  1. Start your Norton product.
  2. Click Settings.
  3. Depending on your Norton product, do one of the following:

FOR NORTON 360:

    1. In the Settings window, under Detailed Settings, click AntiSpam.
    2. On the Filter tab, next to Allowed List, click Configure.

FOR NORTON INTERNET SECURITY:

    1. In the Settings window, on the Network tab, click Message Protection.
    2. Under AntiSpam, next to Allowed List, click Configure.
    3. In the Allowed List window, click Add.
    4. In the Add Email Address window, from the Address Type drop-down, select the Address Type.
    5. Add, and then click OK.
    6. In the Allowed List window, click Apply, and then click OK.

McAfee Products

While McAfee has removed Spam Protection in their latest Anti-Virus software, you may still have a version that offers Spam Filtering.

In order to add to the friends Whitelist…

  1. Open McAfee and click on Web & Email Protection.
  2. Then click on Anti-Spam.
  3. Click on Friends list.
  4. Add Sender to your “Friends List” to always allow emails to be sent to your main Inbox.

Trend Micro

If you received an email message from that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future. The Anti-Spam Toolbar detects Spam by looking for certain keywords in the email’s subject or body. Occasionally, it may detect what you consider a legitimate email as Spam.

To prevent this from occurring you have two options.
However,
to get started please follow the below steps:

  1. Add the Sender to the list of Approved Senders.
  2. Decrease the Spam Email Filter Strength.

Note: You can also select the Email and click “Not Spam” to report it to Trend Micro. However, this Feature serves only as a reference to their Spam Database, and it may not have an effect on how the Toolbar detects Spam.

OPTION 1 – Add the sender to the list of Approved Senders:

  1. Open Microsoft Outlook.
  2. Click the Spam Mail folder.
  3. Select the Email detected as Spam.
  4. Click Approve Sender in the Toolbar.
  5. Click Yes when the Confirmation Message appears.

OPTION 2 – Decrease the Spam Email Filter Strength:

  1. Open Microsoft Outlook.
  2. Click Trend Micro Anti-Spam, then click Settings.
  3. In the Spam Filter tab, move the slider bar to select a lower filter strength.
  4. Click OK to Save your Settings.

top spam filters

SPAMFighter

Highlight the email from the desired Sender with the email address to Whitelist.

Click “More” in the SPAMfighter Toolbar and select “Whitelist”.

Here, you can choose if you want to Whitelist the email address or the whole Domain.

To be sure that all emails from people in your Outlook Contacts get through to you, you can import and Whitelist them.

To do this, follow these steps:

  1. Click More in the SPAMfighter Toolbar.
  2. Click Options > Filter Settings > Blacklists & Whitelists > Whitelist Email Address.
  3. Now, click Import.
  4. Select your Address Book and click on Check All.
  5. Click Add.
  6. Click Apply.

If you get a pop-up box offering you to upgrade to SPAMfighter Pro, it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list.

If you would like to DELETE ADDRESES, follow the instructions below:

  1. Click More in the SPAMfighter Toolbar.
  2. Click Options > Filter Settings > Blacklists & Whitelists.

Mail Washer

To prevent Sender content from being categorized as Spam:

  1. Click Tools > Blacklist & Friends.
  2. Click Add, located on the right near the Friends List.
  3. Make sure Plain Email Address is selected.
  4. Type in Sender email address.
  5. – Click OK.
  6. – Click OK.

Choice Mail

To prevent Sender content from being categorized as Spam:

  1. Open ChoiceMail.
  2. Click on the Senders tab.
  3. Choose Approve another Sender.
  4. Type in the Sender email address.
  5. Click on OK.

Spam Sleuth

To prevent Sender content from being categorized as Spam:

  1. Select File > Configure.
  2. Go to the Friends category.
  3. Make sure Active is checked​.
  4. Type in Sender email address on a line by itself in the entry field.
  5. Click OK.

other spam filters

Cloudmark SpamNet • Sanebox • Spam Assassin • Barracuda Networks

Cloudmark SpamNet

Cloudmark filters email based on content footprints. To assure Sender emails have not been mis-identified as Spam:

    1. Select Cloudmark | Options… from the Cloudmark SpamNet Toolbar in Outlook.
    2. Click Advanced.
    3. Go to the Whitelist tab.
    4. Click the Add button.
    5. Type:
    6. – Click OK.
    7. – Click OK.
    8. – Click Yes.
    9. – Click OK.

Sanebox

Sanebox is not a filter, but a filtering system trained by you.

  1. Open the Mail Platform where you use SaneBox.
  2. Open your @SaneLater Folder.
  3. If you find an email that is not Spam, drag the email to your Inbox Folder.
  4. By doing this, you will always get the Sender’s content in your Inbox.

Spam Assassin

Spam Assassin is usually administered by your Server Admin.

Please contact your Server Admin and request that they:

  1. Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server: whitelist_from
  2. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.

Barracuda Networks

Occasionally, the Barracuda Spam Firewall will mark a legitimate message as Spam. There are two methods to whitelist email senders.

METHOD 1 – Whitelist Quarantined Senders:

  1. Open your Email Client. Barracuda should send you a summary each day, listing quarantined items. Choose the most recent Barracuda email message.
  2. Locate the email from the Sender that you do not want quarantined in the future and click on the word “Whitelist,” which is in green print to the right of the email title. This will open your list in a web browser.
  3. Click the box to the left of the email that you would like to Whitelist. At the top of the page, click “Whitelist.”
  4. Barracuda will no longer block or quarantine the Sender whose email address now appears on the Whitelist.

METHOD 2 – Whitelist Senders and Domains:

  1. Open your web browser. Navigate to your Barracuda firewall homepage.
  2. Click on the Block/Accept tab.
  3. Choose Sender Domain Block/Accept
  4. Enter the Domain Name from to Whitelist.
    • For example, you can enter aol.com to allow all AOL email addresses.
    • You may enter a Comment to remind you why you allowed this Domain.
  5. Click Add.
  6. Click your mouse on the Email Sender Block/Accept tab and enter the Email Address of the Sender you want to Whitelist.
  7. Include a Comment and click Add.
  8. In the future, Barracuda will not block emails from this Sender.

still have questions?

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